(PLEASE NOTE : DURING COVID-19 - WE WILL NOT BE ACCEPTING EXCHANGES / RETURNS).. This will be until further notice
Refund & Returns Policy
Returns / Refunds
At Ashiana Studios we do not offer refunds however we are happy to exchange within 7 days of purchase. Product must still have the store tags and be in pristine condition as sold. Exchange policy policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still intact and must be accompanied with your purchase receipt.
If an item is defected / damaged / faulty, we must be informed within 24hours (or the next working day) of item received. We will then aim to resolve the issue as soon as possible. We will be unable to help with damaged items if we are not notified within 24hours (or the next working day).
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
To return your product, you should mail your product to:
Ashiana Studios. Winton House. Stoke Road. ST4 2RW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.